Palava Returns & Exchanges Policy

At Palava, we want you to love your pieces as much as we loved creating them. Each item is made with care, locally produced, and crafted to be part of your story.

Returns

• We accept returns within 14 days of receiving your order.

• Items must be unworn, unwashed, and in their original condition with tags attached.

• To start a return, please email us at [your email] with your order number.

Exchanges

• If you’d like to swap for a different size or style, let us know in your return email.

• Exchanges depend on stock availability. If your desired item isn’t available, we’ll issue you a store credit or refund.

Refunds

• Once your return is received and inspected, we’ll process your refund back to your original payment method within 7–10 working days.

• Shipping costs are non-refundable.

Non-Returnable Items

• Sale items and custom pieces cannot be returned or exchanged.

Shipping Your Return

• Customers are responsible for return shipping costs.

• We recommend using a trackable service, as Palava cannot be held responsible for items lost in transit.

Need Help?

We’re here for you! Drop us a message at info@palava.co.za and we’ll help you through the process.